OASI TERMS AND CONDITIONS OF WEB BOOKING SERVICE

I. General

Please read these terms and conditions for using this web booking service (the “Terms and Conditions”) carefully prior to making any bookings via this website. By making a booking via this website, you confirm that you accept these Terms and Conditions and that you are entering into a contract with Oasi SRL, REA sp109866, P. IVA e C.F. 01211680119, with its registered office via Terraro snc, 19015 Levanto (SP) (the “Hotel”). These terms incorporate the terms and conditions for accommodation services provided by the Hotel.

All information provided by you in connection with the use of this website, particularly but not limited to the purpose of booking, shall be true and accurate and may be relied upon as such.

The web booking service is operated by MEWS SYSTEMS, B.V., Business ID NL856548327B01, with its registered office at Herengracht 372, Amsterdam, CH 1016, The Netherlands („MEWS“). Except specifically stipulated otherwise (Article VI), nothing in these Terms and Conditions shall be construed so that MEWS is considered as an agent or intermediary with respect to your contract with the Hotel, usage of web booking service or has any other obligations whatsoever to you or any other third party.

III. Rates

Rates on our website are in euros or in the local currency where applicable. They are inclusive of taxes, to the exclusion of local taxes which are collected by the Hotel on behalf of the third parties and may be charged separately in the amounts applicable at the time of the service provided.

The rates may be modified at any time. This does not apply to already made bookings save where applicable taxes are modified by law.

Offers are not valid in conjunction with any other offer or contract and do not apply to groups. Rates are per room, per night, vary by arrival date and/or length of stay, and include applicable taxes, service charges, levies, resort fees, gratuities or surcharges, unless otherwise noted. Early departure fees may apply.

V. Accessing the site

This website is available free of charge. Neither MEWS nor the Hotel is responsible for any additional charges that mobile or other network service operators may impose on you.

There is no guarantee that this site, or any contents thereon, will always be uninterrupted. Access to the site is permitted temporarily. The site of any of its parts may be suspended, withdrawn, or discontinued without notice. Neither MEWS nor the Hotel shall be liable to you if, for any reason, the site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to access the site. You are also responsible for ensuring that all persons who access the site through your internet connection are aware of these Terms and Conditions and that they comply with them.

VI. Data privacy

Using this website, you are granting your consent to MEWS to process your data, which you will provide to the reservation form via your MEWS account for your reservation and/or accommodation.

Before or after making the reservation, you will have the opportunity to sign up and create your account in the MEWS hoteling system and be able to utilise the services of the MEWS network. If you sign up, you also grant your consent to MEWS to process your data for the purposes and under the terms of the MEWS Privacy Policy.

VIII. Specific conditions

Pet Policy

Dogs are welcome, and the Hotel provides dog beds and bowls. A special daily 10€ charge is due for deep cleaning of the room after departure.

Extra beds

Extra rollaway beds are available and are charged per night. The Hotel is delighted to provide cots for children up to two years of age with our compliments.

Meal plan

All rates are on a Bed & Breakfast basis unless otherwise stated.

Checking in and out

Rooms are available from 15:00 on the arrival date. Rooms must be vacated by 12:00 on the day of departure. Failure to leave by that time may result in additional charges being levied, including the cost of one extra night's accommodation in the relevant room(s).

Special requirements

If you or any group member has special requests, you must advise the Hotel when booking. Unfortunately, the Hotel cannot promise that any request will be met (and will have no obligation to meet it, save as imposed by law) until the Hotel has confirmed that it will meet it in writing. Suppose the Hotel is reasonably unable to accommodate any special request. In that case, it reserves the right to cancel any booking when the request is made or when the Hotel becomes aware of any special requirements, whichever is the latter. However, in such circumstances, any deposit paid in advance will be refunded unless the hotel is permitted to withhold it under these terms.

Group bookings

Group bookings are subject to separate terms and conditions, which the Hotel will communicate before booking.

Loss of or damage to personal belongings

The Hotel will not be responsible for the loss or damage of the clients' or guests' belongings that have not been left in the mutually agreed care of the Hotel Management.

X. Miscellaneous

These terms and conditions may be updated or changed occasionally and shall be fully effective after publication on the site. If these terms are amended after you have made a reservation and shall affect your contact with the Hotel in terms of taxes or other charges arising out of local laws, you will be notified thereof via an electronic contact you have provided within the registration process.

These Terms and Conditions are governed by Italian law unless other laws are applicable without regard to the choice of law.

II. Reservation and cancellation policy

Standard or Flexible Rates: Bookings can be cancelled or modified free of charge up to 4 pm five days before arrival. Cancellations made after this deadline, no-shows and early departures will be charged for the full stay. We pre-authorise the card one week before check-in; no charge is taken at that stage. Payment is due upon arrival.

Best Rate with Cancellation Cover (prepaid rate with travel insurance): This rate can be booked up to 14 days before arrival, for stays of at least 2 nights. The full amount is charged at booking. The rate is non-refundable: in the event of cancellation, modification, no-show, or early departure, Oasi SRL does not refund any amount or issue vouchers.

The rate includes, at no additional cost, a travel insurance policy arranged through BeSafe Group Srl (insurance intermediary registered with IVASS, RUI no. B000726652) and underwritten by MAPFRE Asistencia and AXA. If the guest cancels for a documented reason covered by the policy, any total or partial refund, from 85% to 100% of the amount paid, is assessed and paid exclusively by the insurer under the policy's terms, limits, and exclusions. Oasi SRL is not a party to the insurance contract, does not assess claims and is not liable for their outcome. On request, the hotel will provide the booking confirmation, cancellation confirmation and payment receipt required to submit a claim. Claims must be submitted directly to the insurer within 30 days of the event at refundandgo.com.

Policy documents: 

Other non-refundable rates (Last Minute, Long Stay, All-Inclusive): Full prepayment is required one hour after the booking confirmation. These rates are non-refundable: in the event of cancellation, modification, no-show or early departure, no refund is due and no voucher is issued.

IV. Terms of payment

Guarantee

All reservations require a guarantee or deposit in lieu. Guaranteed reservations are held until 12:00 on the day after scheduled arrival. If a guarantee or deposit has not been supplied by the time we specify, the relevant booking(s) may be cancelled without notice, and we reserve the right to re-let the relevant room or facility without prior notice. In such circumstances, we will not be obliged to refund any deposit paid by you (or by any other person in connection with the booking).

Full payment

Full payment must be made at the time of booking (Best Rate with Cancellation Cover and any other prepaid rate) or upon arrival (standard rates). Standard-rate cancellations made after the free cancellation deadline, and no-shows, are charged for the full stay.

Payment methods

Accepted guarantee methods include a credit card, a deposit, a pre-approved travel agent, or a pre-approved company. A deposit may be used as a guarantee. Accepted deposit methods include wire transfer (for groups only), cash, and credit card. You must provide your credit card details to guarantee your reservation and confirm your booking. In some instances (for pre-payment or guarantee), your credit card (or other accepted payment methods) could be charged or pre-authorised.

Refundability

Prepaid bookings are non-refundable by the hotel unless otherwise agreed in writing. For the Best Rate with Cancellation Cover, any refund is paid exclusively by the insurer, as described in Section II.

VII. Intellectual property rights

MEWS holds all intellectual property rights in this web booking service and the Hotel is its permitted user. The Hotel is the sole owner, licensee and permitted user in respect of any contents and materials published on this site. All works (site and its contents) are protected by copyright and treaties around the world. All such rights are reserved.

You may use this site and its contents solely for personal, non-commercial and private use subject to applicable copyright laws. You must not use any part of the site without obtaining a licence to do so from MEWS or its contents from the Hotel or, as the case may be any other authorised licensor.

You must not copy, display, modify, download, reproduce or transfer to any third party any part of the contents or material on this site without being granted permission to do so.

Nothing contained on this site should be construed as granting to you or to anyone else any license or right to use any of the trademarks or other intellectual property of the Hotel or MEWS (the “IP”) and you may also not use any meta-tags or other hidden text utilizing the IP.

IX. Liability

Neither the Hotel nor MEWS provide any guarantee regarding the site and its contents. You are solely responsible for your use thereof.

Site operation

Neither the Hotel nor MEWS shall be liable for any direct, indirect or consequential losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage of data), arising out of this site or the use thereof, or any errors, inaccuracies, omissions in the services or contents provided howsoever caused.

Force majeure

Neither the Hotel nor MEWS can accept any liability or pay any compensation (other than to refund monies paid for services not yet rendered) and will be in breach of these terms, or liable for any failure to perform any of our obligations under them, if they are unable to perform those obligations due to any adverse event, act, or omission beyond our reasonable control and not caused by us, including (but not limited to) natural disasters, acts of terrorism, civil unrest, industrial disputes, or failure of utility services.

Liability limitations

The total liability of the Hotel to you for any loss shall not exceed the amount you have paid to the Hotel in connection with your booking at the time the loss arises. We shall not be liable for (1) any loss not caused by the Hotel’s breach of contract, breach of statutory duty or negligence, (2) any indirect or consequential loss, or (3) any loss caused by you or any member of your group. Nothing in these terms shall operate to limit or exclude Hotel’s liability for fraud or death or personal injury or any other matter which we cannot limit or exclude by law. The Hotel reserves the right to cancel any event where it reasonably considers it could damage its reputation and in such instances no refund will be given. You shall be responsible for the orderly conduct of you and your guests and shall at all times not cause a breach of the Hotel’s policies or any applicable law or cause nuisance to other Hotel guests. You shall reimburse the Hotel in full for any loss or damage caused to the Hotel or any interruption to our business through your acts and omissions or those of the members of your group, whether by negligence or otherwise, and we reserve the right to charge your credit or debit card for any such amounts.

Linking

The site provides links to other sites; however, inclusion of these links does not imply any endorsement of such linked sites or any association with their operation. Neither the Hotel nor MEWS shall be responsible for the contents of the linked sites or your use thereof.

No waiver by the Hotel of any breach of these terms shall be a waiver of any subsequent breach of the same or any other provision of them.